General Data Protection Regulations FAQs

What is GDPR?

The General Data Protection Regulation (GDPR) is the European Union’s new data protection legislation which comes into force on 25th May 2018. All businesses in the United Kingdom who handle personal data need to comply with the new legal framework.

What personal data do we process?

When you contact us with any type of enquiry, we will collect information such as your name, address and telephone number, electronic contact details, details about your enquiry and information so that we can check your identity. Depending on the nature of your enquiry, we may also need to collect further personal data, including financial information or special category data. For a full list of the data we will or may process please click here.

How do we collect your personal data?

We will collect most of this information directly from you when you contact us or via our secure online portal. We may also collect information from publicly accessible sources, third parties, via our website or information technology systems. For full details of how we collect personal data, please click here.

Why are we processing your personal data?

We require certain personal data to enable us to provide our service to you. If you do not provide the personal data that we ask for, it may delay or prevent us from providing services to you. We also use this data to comply with our legal and regulatory obligations, for operational reasons and statistical analysis to help us manage our practice and ensure we deliver the best service to you. Full details can be found here.

Will we use your data to send information to you?

We may send you information on our services if you have opted in to receive promotional information from us or have registered to receive this information via our website. You can change your mailing preferences at any time by contacting us or by using the unsubscribe links in the emails that you receive from us.

Who do we share your personal data with?

We routinely share your personal data with professional advisers who we instruct to act on your behalf, other third parties and external suppliers. For full details click here. We will only allow our service providers to handle your personal data if we are satisfied that they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.

Where is your personal data held?

Information may be held at our offices and those of our Group or other agencies, service providers and representatives. Some of these third parties may be based outside the European Economic Area – for more information on how we safeguard your data when this occurs, please click here.

How long will we keep your personal data for?

We will keep your data after we have finished dealing with your enquiry for a variety of reasons but will not retain your data for any longer than is necessary.

What are your rights?

Under the GDPR, you have a number of rights which you can exercise free of charge. If you would like to exercise any of these rights you will need to contact us and provide us with the details of the right you want to exercise and the information to which your request relates. For more information on this process, please click here.

How do we keep your information secure?

We have appropriate security measures in place to prevent personal information from being accidentally lost or used in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it and anyone who is processing your information will do so in an authorised manner and are subject to a duty of confidentiality.

How can you contact us?

You can contact our Privacy Standards Team if you have a query or concern about our Privacy Policy or how we use your information.  You can contact the team:

E-mail: enquiries@nelsonslaw.co.uk

Letter: Privacy Standards Team
Nelsons Solicitors
Pennine House
8 Stanford Street
Nottingham
NG1 7BQ

Phone:  0115 958 6262