Our client came to us for advice after having tripped over in a supermarket car park due to a lack of adequate lighting.
The client had already entered into correspondence with the supermarket’s insurers. They admitted liability and obtained copies of her medical records.
However, our client realised that despite getting that far by herself, there would come a point when the insurers would make a settlement offer and she would need specialist legal advice on whether or not they were offering a fair sum.
Our client had suffered a broken wrist and a broken nose, so we arranged for her to be medically examined by an orthopaedic surgeon and an ear, nose and throat specialist. We also set about gathering details of our client’s financial losses and expenses, including writing to her employer to obtain details of her earnings.
When the orthopaedic report arrived the surgeon said he needed to see an MRI scan before he could provide a final opinion, so we arranged this.
Once all the evidence was in place we invited the defendant’s insurers to make a settlement offer. They began by offering £36,735, but we managed to persuade them to increase that to £40,000. We had valued the claim at around £32-35,000, so this was an excellent outcome.
Writing to us after the conclusion of the claim, our client said that she received “excellent service from start to finish”. She went on: “I would recommend anyone to use this company”.